What personal information do we collect and why?
‘Children’s Hospitals’ collects personal information from you that is necessary for it to perform its functions. The types of personal information ‘Children’s Hospitals’ collects, and the purposes of collecting that information, include:
Generally, we collect information directly from the relevant individual. Sometimes, we may need to collect information about an individual from third parties including parents, carers, guardians or other third party information sources. We will do this if the individual has consented for us to collect, use or disclose the information in this way, or where it is not reasonable or practical for us to collect this information directly from the individual.
How do we use and disclose personal information?
We use and disclose personal information we collect to:
The disclosure referred to above may include disclosure to our third parties such as our contractors, service providers, employees and volunteers only to the extent necessary for them to perform their duties to us.
We may also disclose personal information of patients to their family members or guardian, for the purpose of discussing stories about their experience with our partner hospitals which the patients have agreed to share via our publications or for other fundraising activities. We may, with your permission, also send the patient stories to third parties to help promote their fundraising efforts for ‘Children’s Hospitals’ and refer to patient stories in our publications, including on our website. Any personal information disclosed via our website may include disclosure to recipients who access our website in countries outside Australia.
How secure is your personal information?
We regard the security of your personal information as a priority and implement a number of physical and electronic measures to protect it. We remind you, however, that the internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via electronic means.
If you choose to not have your browser accept cookies from Children’s Hospital Foundations Australia’s website, you will need to re-enter your personal information each time that you attempt to access information.
Accessing and correcting your personal information
If you believe that your personal information held by us is inaccurate, incomplete or out of date, you may contact our Privacy Officer to request that we correct that information. In most cases, we will amend any inaccurate, incomplete or out of date information. If we are not able to correct your personal information in the way requested by you, we will notify you of our reasons for refusing your request (unless it would be unreasonable for us to do so) and let you know how you may make a complaint about our decision, should you wish to do so.
Making a complaint
What should you do if you want to access your personal information or to make a complaint?
If you would like to access your personal information held by us or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact our Privacy Officer:
Telephone: 02 9382 1188
Writing: to the Privacy Officer at ‘Children’s Hospitals’ at Locked Bag 2005, Randwick NSW 2031
Fax: 02 9382 0850
If you want to obtain additional information about your privacy rights and how you can enforce them, you can visit the website of the Office of the Australian Information Commissioner at: http://www.privacy.gov.au or http://www.oaic.gov.au/.